I'm trying to understand what is included before choosing a plan. I click the button, but the page gives me no visible response. Now I have to decide whether it failed, or whether I missed something. That uncertainty is the problem. A repeated click supports the idea that the expected response didn't arrive. It doesn't tell us why the visitor eventually left. I'd make this button open a clear list of what's included, and keep the next step visible. Then I'd check the full journey on mobile and desktop, and compare what visitors do after the change. This is an AI interpretation of an example visit, not a recording of the visitor's thoughts.